Shipping & Order FAQ
Shipping & Order Processing
- All orders ship Monday - Wednesday (excluding holidays)
- We cannot process same day orders (If order is urgent, please contact customer support by calling 1-877-507-1527)
- All orders are delivered within two days of leaving our freezers (next day air available)
- Orders are processed within 72 hours of being placed (If order is urgent, please contact customer support by calling 1-877-507-1527)
- Once shipment is received, open immediately and place perishable contents into freezer until ready to prepare. (Please note:Dry ice may have dissipated, product should still be cool to touch. If ice is still in the container, DO NOT HANDLE WITH BARE HANDS & KEEP AWAY FROM CHILDREN
Hours of Operation
- Customer service hours are Monday - Friday: 9am - 5pm PST (Excluding Holidays). Please allow up to 1-2 days for someone to get back to you. We can be reached by phone at 877-507-1527 or email at customerservice@theperfectbiteco.com