FAQ - Shipping, Orders & Returns
Shipping & Order Processing
- All orders ship Monday - Wednesday (excluding holidays)
- We cannot process same day orders (If order is urgent, please contact customer support by calling 1-877-507-1527)
- All orders are delivered within two days of leaving our freezers (next day air available)
- Orders are processed within 72 hours of being placed (If order is urgent, please contact customer support by calling 1-877-507-1527)
- Once shipment is received, open immediately and place perishable contents into freezer until ready to prepare. (Please note:Dry ice may have dissipated, product should still be cool to touch. If ice is still in the container, DO NOT HANDLE WITH BARE HANDS & KEEP AWAY FROM CHILDREN
- Because our items are perishable products, we do not accept returns. We are 100% committed to our customers happiness and ask that you contact us with any issues upon receiving the goods.
- Should an issue arise, please provide us with order number, description of issue, image of the issue, and provide the lot number (located next to the expiry date).
- Please do not return any food product without contacting The Perfect Bite co first for specific information regarding the return process
- Should you receive a product that is damaged, please contact customer service immediately
Hours of Operation
- Customer service hours are Monday - Friday: 9am - 5pm PST (Excluding Holidays). Please allow up to 1-2 days for someone to get back to you. We can be reached by phone at 877-507-1527 or email at firstname.lastname@example.org