Please try to ensure that someone is available to receive the product, and put them in the freezer. If at the time you order, it is possible that you will not at home, please send the order to a business address or to a trusted neighbor who can accept the delivery for you. If you live in an area or building where the package may be left, the courier service will do so. But please do not leave the products outside of a freezer for more then a few hours upon delivery.

The Perfect Bite Co. is NOT liable for deliveries where the customer is not available to receive the order.

All of our products are packed in a Styrofoam shipper, with dry ice and/or ice packs and then placed in a cardboard shipper box. Once received, the box should be opened and the products should then immediately be placed in the freezer or refrigerated until ready to be prepared. It is not uncommon for the dry ice to have melted prior to your receiving the package. The product may have begun to thaw and be in a less than frozen state. Please call us immediately if the product is not cool to the touch.